Terms and Conditions

In the following you will find useful information related to the use of online booking. You can read about how we treat your personal information, how to receive your receipt for a purchase and lots more

Payment 

All prices in Holbæk Fjord Camping's online booking system is just like everywhere else on the website written in Danish kroner including VAT and all taxes unless otherwise stated and clear in that situation.

Payment is made by using one of the accepted debit / credit cards in the online booking, including but not Visa, MasterCard and Diners. There is not a charged fee of trade taking place through online booking.

Information on Internet shopping

You can safely shop online through our online booking system. You, the consumer

 

Information on Internet shopping 

You can safely shop online through our online booking system. You, the consumer is generally ensured in relation to any misuse of your credit card online, so there is no deductible for misuse of credit cards over the Internet.  

 

Shipping and delivery

You will when booking and paying for a cottage, a rental tent, a place for a tent, or a room for your own caravan get a confirmation from Holbæk Fjord camping, wherein accounts for your purchase appears. The confirmation can be printed out from the website after completion of booking, and is also sent via email immediately after purchase, if correct e-mail address is informed by the buyer. Delivery of the product ordered is due on arrival at Holbæk Fjord Camping on the day of arrival (and ends on the departure day). Both dates are written in confirmation.

 

Returns and refunds

 You have the option to cancel your booking on the terms set

• If you cancel more than 30 days before arrival you will get the entire amount reimbursed except for an administrative fee of DKK 525, -

• If you cancel less than 30 days and more than 7 days before arrival, you can get half refund. It is calculated as a minimum a cancellation fee of DKK 525, -

• If you cancel less than 7 days before arrival, you will lose the entire amount.

 

Recording of data

Holbæk Fjord Camping will register your name, your address, your e-mail address and other information submitted in connection with the acquisition of its customer list. Information is not given, but Holbæk Fjord Camping registration is kept for 5 years. Holbæk Fjord uses server side cookies and a secure connection to secure the information you provide on this page. When paying by credit card is done on a secure server where the information is encrypted before being sent over the Internet.

 

Complains

If for some reason do not receive your confirmation, and you have not received an error message from the system, then you can write to the address below or call telephone 59435064 Complaints about the booking process, the actual booking or product (accommodation) must be made within reasonable time, and after you have discovered the defect or should have discovered the error by looking through your confirmation. You can complain by writing or orally. One year after receiving your product (accommodation) the right to an appeal under the Sale of Goods Act § 83 paragraph. 1 unless otherwise agreed.

When Holbæk Fjord Camping receives a complaint about a product, complaint will be dealt with as soon as possible. Holbæk Fjord Camping will decide whether the goods received must be refunded, exchanged or whether to compensate.

If a problem arises that cannot be resolved, you can file a complaint with the Competition and Consumer Authority's Centre for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby, via www.forbrug.dk.

Citizens residing in another EU country than Denmark

The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be lodged here via ec.europa.eu/odr. When filing a complaint, you must provide our e-mail address mail@holbaekfjord.dk

 

 

Company details

Holbæk Fjord Camping ApS

Sofiesminde Alle 1

4300  Holbæk

Tlf: 59435064
E-mail: mail@holbaekfjord.dk
Cvr: 31866863